Sports and General Injury Clinic

07800 636101

FREQUENTLY ASKED QUESTIONS

We have tried to cover any questions you may have, if you do have any further questions that we have not answered please feel free to contact us using the form at the bottom. Alternatively, you may call us on 07800 636101, or email [email protected] where we will do all we can to assist.
We look forward to your arrival and helping you to a speedy recovery.
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    How do I book my appointment?
    You can book your appointment by giving us a call on 07800 636101, between 9:00am – 8:00pm Monday to Friday. If unfortunately you do not get through, please leave your name, contact number, with a brief message and we will be sure to get back to you as soon as possible. Alternatively, you can email [email protected] to arrange an appointment.
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    What can I expect at my first appointment?
    Your first visit will involve assessment, treatment and probably some homework! We will begin with an in-depth talk about your presenting problem, your occupation, lifestyle and your general health. We will then do a comprehensive assessment of your symptoms, which may include movement range and pattern tests, gait analysis and muscle power tests. This helps to identify the affected tissues and make an accurate decision of what the problem is. This will be explained to you at this stage. We will then formulate a treatment plan for your recovery going forward. There is usually time to start the treatment on the first visit. Finally, you will be given some homework and any future appointments required will be discussed and justified.
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    What will my homework involve?
    Once your assessment is complete, we will have a good idea of the treatment plan we need to take for you. This will involve a combination of treatment from your therapist and home rehabilitation or ‘homework’ that you will be asked to carry out. The ‘homework’ tends to evolve over the course of your recovery, aiming to progressively improve your function depending on your commitment to carry it out. Homework may involve improving flexibility and range of movement of tight muscles and soft tissue, mobility of stiff joints, supporting or reducing unwanted movement at a particular body part, increasing ‘lazy’ muscle function, decreasing overactive muscle function, improving control and proprioception, reducing inflammation and controlling pain. Sometimes you will need to modify your activities initially and then re-introduce the previously painful activity to progress to full function. All of these issues can be improved with the appropriate exercises and management but will only be successful if you engage and commit to the process.
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    How many treatments will I need?
    This is a little tricky to establish, as it is partially dependent on your commitment to the homework given to you in your treatment plan and the progress of your pain/injury. You can be assured that we only treat what is necessary when it is necessary.
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    What should I wear to my appointment?
    Suitable clothing and underwear are required to allow the therapist to access and assess the site of injury. Ideally a pair of shorts in the case of lower limb problem. For a lower back assessment we often require seeing the majority of your back and so we would ask you to uncover both your lower and upper back. With an upper limb or neck problem, you will be required to uncover your top half whilst remaining decent. Ladies should wear underwear that they would be happy to be seen in or to bring a vest top bra to allow your therapist to assess the trunk, shoulder and neck area. If your problem is athletic/activity related e.g. running or playing a musical instrument, then you should bring any related equipment. You will also need to know any previous major surgery, accidents or illnesses, along with any current medication. The most important thing to bring with you is the attitude to partake in the process of your recovery and to interact with our therapist to make their role more effective!
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    How long do appointments last for?
    Appointment duration is up to 60 minutes in length, however this may vary depending on your needs. If you are unsure please ask when booking for guidance.
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    Will I have to undress?
    For our therapist to be able to accurately assessment and gather all relevant information it is generally beneficial to uncover the body part in question. We assure you that all levels of decency will be observed at all times and we encourage you to bring a chaperone if you would feel more comfortable. It is important to communicate your feelings if at any time you feel uncomfortable during the process. Our primary concern is your satisfaction with the experience. Ideally a pair of shorts in the case of lower limb problem. For a lower back assessment we often require seeing the majority of your back and so we would ask you to uncover both your lower and upper back. With an upper limb or neck problem, you will be required to uncover your top half whilst remaining decent. Ladies should wear underwear that they would be happy to be seen in or to bring a vest top bra to allow your therapist to assess the trunk, shoulder and neck area.
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    How do I find you?
    To see a map and the address of our location please visit our contact us page. If you require any more guidance on finding us please don’t hesitate to call on 07800 636101.
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    Where can I park?
    There is sufficient free parking on site outside our location.
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    How can I pay for my appointment?
    We are able to accept cash and card payments (accepted cards include any credit and debit cards supported by Maestro, Visa or MasterCard).
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    What times do you offer for an appointment?
    We offer a full range of appointment days and times that include evenings to suit everyone, Monday to Friday 9am – 8pm. If the appointment you need is not available, we will be more than happy to accommodate you and arrange an appointment outside of these times.
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    I'm unable to come into clinic; can you visit me at home?
    Yes, we will happily provide a home visit if you are unable to travel to the clinic, however please be aware that this will limit the times available for your appointments. A small additional charge for these visits will be added onto the treatment price to cover travel expenses, please check upon booking.
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    What happens if I forget my appointment or cancel at short notice?
    We have an Appointment Cancellation Policy in operation to allow efficient scheduling of appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient who needs our services. Our Appointment Cancellation Policy is as follows: We request that you please give 24 hours notice if you cannot attend your scheduled appointment slot. This will allow opportunity for another patient to be scheduled into that appointment slot time. Cancellations of less than 48 hours or a missed appointment will result in set fee of £15 being charged. If a patient accumulates a total of 3 missed appointments or cancellations under 24 hours, the patient may not be rescheduled for future appointments until this outstanding amount has been paid in full. If you arrive late for your appointment, we will do our best to deliver your full appointment slot time but please bear in mind this may not be possible.
If you have more questions please contact us
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